Brum Appliance Clinic was founded in the heart of Birmingham’s Jewellery Quarter to offer a calm, structured approach to domestic-appliance repairs. Our focus is everyday practicality — bringing household equipment back to steady performance with a balance of technical knowledge, courtesy, and clear communication. We operate across Birmingham and surrounding districts, visiting homes, workshops, and small businesses that rely on reliable machines rather than replacements.
Our workshop began as a shared space between engineers from different trades: electricians, white-goods technicians, and mechanical fitters. Each brought a different discipline — diagnostic precision, safety awareness, and mechanical patience. Today the same principles shape every appointment: a methodical look at the cause, discussion before any expense, and records kept for long-term reference. We believe small details, such as tidying after a visit or leaving written settings for a user, are as important as the technical fix itself.
The team includes six permanent engineers and several part-time coordinators who manage scheduling, communication, and parts logistics. Our senior coordinator, Maeve Turner, oversees the booking calendar and ensures every request is matched with the most appropriate engineer. Jonas Reed focuses on field diagnostics and mobility between districts, while Arjun Patel leads electrical analysis and circuit tracing. Behind them, Elena Morozova maintains our parts database and ensures replacement components meet manufacturer standards without unnecessary markup. Safety access and ventilation assessments are handled by Tomos Evans, and Priya Shah manages follow-up calls to confirm results after each service.
Although the name “clinic” suggests quick repairs, our philosophy values steady, transparent work. We encourage customers to describe symptoms, noises, or error codes in their own words — often these details reveal patterns that computer diagnostics may overlook. By combining human observation with standard testing, we reduce the likelihood of replacing the wrong component and extend the life of existing equipment.
Brum Appliance Clinic supports sustainable repair culture. We source refurbished components when safe, recycle packaging through Birmingham’s council scheme, and return obsolete parts to suppliers who participate in the WEEE Directive. All service waste — including plastics, cables, and metals — is sorted in-house before collection. Our goal is to make the repair process responsible not only for clients but also for the environment in which those clients live.
Accessibility is another core concern. Our engineers are trained to respect household accessibility requirements and to plan visits accordingly — from notifying arrival times in advance to using quieter diagnostic tools when possible. For clients with limited mobility, we can arrange minimal-movement checks where appliances are tested in place rather than lifted or moved.
Training is ongoing. Each quarter we review service logs, share feedback, and discuss any recurring issues found in modern appliances — for instance, heat-pump dryers or inverter-driven refrigerators. This constant learning ensures that when a new technology reaches Birmingham’s households, our team already understands its maintenance needs and common pitfalls.
We work transparently about cost. Every quote includes call-out, labour, and optional parts — no unseen extras. Invoices are issued digitally with a breakdown of actions performed, and records are retained for audit in accordance with the Data Protection Act 2018.
Community engagement also matters to us. We support local college workshops by donating recovered motors and switches for study. Our engineers occasionally visit community centres to demonstrate simple maintenance steps — filter cleaning, cable checks, and safe power use. We find that shared knowledge prevents many minor faults from escalating.
Clients reach us by phone at 441 121 765 842 or by email at [email protected]. Appointments usually start within one to two working days, depending on part availability. The workshop address — 16 Vittoria Street, Jewellery Quarter, Birmingham B1 3PE — remains our administrative base and drop-off point for compact items such as kettles or microwaves.
In essence, Brum Appliance Clinic is about balance: technology that serves people, not the other way around. Our work is defined by respect — for time, homes, and the materials that keep them running. We continue to refine every aspect of the process, from communication scripts to toolkits, to keep the experience steady and human-centred.