These Service Terms set out the conditions under which Brum Appliance Clinic carries out diagnostic and repair work for domestic and small commercial clients within Birmingham and nearby areas.
1. Appointments and Access
Appointments are booked by phone or email and confirmed in writing. Clients are asked to ensure safe access to the appliance area and to notify any special conditions (e.g. restricted parking, stair access). We reserve the right to reschedule in case of unsafe conditions or illness.
2. Call-out and Labour Charges
Rates are quoted before attendance and include diagnostic time up to one hour. If further work is needed, labour is billed at the rate stated on your invoice. Any replacement parts will be priced transparently and agreed before installation.
3. Parts and Materials
We use manufacturer-approved or safe equivalent parts. Reused components are employed only with your consent and when performance is verified. All materials remain our property until paid in full.
4. Payments
Payment is due upon completion unless otherwise arranged in writing. We accept bank transfer, card payment, or invoice within seven days for business clients. Late payments may incur reasonable interest under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Liability
While every effort is made to handle appliances with care, Brum Appliance Clinic shall not be liable for indirect loss, data loss, or consequential damage resulting from equipment failure beyond our control. Our responsibility is limited to the value of the service fee and any agreed parts cost.
6. Cancellation
You may cancel or reschedule by giving at least 24 hours’ notice. Late cancellations may incur a call-out charge to cover travel and scheduling costs.
7. Customer obligations
Ensure appliances are accessible, free from obstructions, and connected to electricity and water where applicable. Please disclose any previous repairs or modifications that may affect safety.
8. Data and privacy
Personal information collected during service is processed according to our Privacy & Repair Data notice. Job sheets and invoices are retained in compliance with the Data Protection Act 2018.
9. Force Majeure
We are not responsible for delays or non-performance due to events beyond our reasonable control such as weather disruption, supply chain issues, or technical outages.
10. Governing Law
These terms are governed by English law. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
11. Contact
Brum Appliance Clinic
16 Vittoria Street, Jewellery Quarter, Birmingham B1 3PE
Phone: 441 121 765 842
Email: [email protected]